Singapore Pools Invests in New Technology to Keep Up With the Industry
Singapore Pools is a state-owned sportsbook in Singapore, offering great odds for sports betting. Its mobile-compatible applications allow bettors to wager on various sports events and stream them live. It also offers an excellent customer support system, which is available via email and telephone.
The company has been in operation since 1968 and is the only legal lottery operator in Singapore. It is a socially responsible gaming operator and adheres to self-regulating guidelines for its operations. Its goal is to reduce the social cost of gambling for its customers and employees by reducing the impact on families, communities, and society as a whole.
In the last financial year, Singapore Pools collected close to S$9 billion. About 70% of this was returned to winning players and 22% was collected by the government as tax revenue. The remaining 5% was channelled to the Tote Board to be used for the arts, community development, charity, education and health sectors.
In addition to this, Singapore Pools is investing in new technology to keep up with the industry and ensure that its operations are efficient and secure. For instance, it recently migrated to Oracle Cloud Infrastructure (OCI) for its Observability and Management Platform. This helps to manage multiple applications in a single dashboard, increasing visibility and reducing troubleshooting time by half.
Another recent initiative at Singapore Pools is its partnership with iShine Cloud, which helps charities stay running during the COVID-19 crisis. This is particularly vital because a significant number of people have stayed home to volunteer their services, and the nonprofit sector has been struggling with fundraising. The partnership will enable charities to remain resilient in the face of increased donations and support a more resilient and sustainable community in times of disasters and pandemics.
A large part of the Singapore Pools workforce is now remote, which has elevated cyber security risks and required the company to be extra vigilant when it comes to phishing and other potential attacks. This has led to a shift in staff training, and the company is now conducting regular anti-phishing campaigns to help train its team members to recognise suspicious activity.
The company’s IT systems and platforms are increasingly complex, with multiple different vendors and solutions in use across the organization. The company’s new technology strategy is designed to increase resiliency and provide greater flexibility, while still ensuring compliance with the industry’s strict regulatory standards.
To accomplish this, Singapore Pools has deployed PADS4 at over 300 of its venues, branches and outlets. This is a scalable digital signage solution that supports a full range of content and devices, including IPTV. It also supports a robust set of business intelligence features to deliver highly engaging and interactive digital signage experiences for its customers. It is implemented and monitored by Skycom Satellite Systems Pte Ltd, Asia’s leading end-to-end next generation IPTV and digital signage solutions provider.